My Exact SMMA Client Onboarding Process

My Exact SMMA Client Onboarding Process

๐Ÿ“ฒ How To Onboard NEW SMMA Clients in 2021

In today’s video, I dive into the SMMA onboarding process I use within my own agency, the Affluent Agency.

Onboarding is the time to address questions and concerns and ensure the client understands the services available.

It can also be the most time-consuming part of the relationship because youโ€™re just getting to know your new client.

Youโ€™re learning about their products or services, goals, brand, and brand voice, not to mention requesting access to all of their social media accounts, logins, and tools they might already be using.

If your client onboarding process isnโ€™t ironed out, there might be a lot of kinks in the process that can irritate your new client (and you) before you even start.

“The key is to set realistic customer expectations, and then not to just meet them, but to exceed them – preferably in unexpected and helpful ways.” – Sir Richard Branson

๐Ÿ“ฑ Book A Free Call With Affluent Academy Senior Consultant, Connor: />
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More Recommended Videos:
๐Ÿ”ธ How to Start a SMMA in 15 mins [2021]:
๐Ÿ”ธ The Best SMMA Niches in 2021:
๐Ÿ”ธ How to Get SMMA Clients in 2021:
๐Ÿ”ธ Top 4 SMMA Outreach Methods in 2021:


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